No ticketing system, no chatbot. One e-mail address, read by the person who wrote the code.
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Provider issues (billing, quotas, a model that misbehaves) are handled by the provider — OpenAI, Anthropic, Google, xAI, Mistral, DeepSeek, Moonshot AI, OpenRouter or Cerebras — under your own account with them. PolyLLM never resells model access. See the{" "} privacy policy {" "} and{" "} terms .